Sources of Advice About Coronavirus

Helpline for vulnerable people in need of vital support in the Dorset Council area from 31 March 2020

Many vulnerable people in Dorset will have recently received a letter from the NHS, telling them they are at high risk of serious illness if they catch coronavirus and advising them to stay at home and strictly self-isolate for 12 weeks.

Anyone who has received this letter from the NHS and who does not have friends or family to help get them food, medicine and other essential supplies should call our helpline on 01305 221022, (lines open 8am to 8pm, 7 days a week).

We will arrange for essential supplies to be delivered. Alternatively, email

Help for residents with no internet access

Dorset Council has also arranged a postcard mailing to all households in the Dorset Council area. Postcards are being delivered now.

The aim of this mailing is to ensure that vital messages and advice about coronavirus reach all residents, including those without internet access. On the postcard, we advise people who don’t have internet access, and who need help or have a question, to call Dorset Council Customer Services on 01305 221000.

The ‘221022’ phone number is specifically for people who have been identified as most vulnerable to coronavirus by the NHS.

The ‘221000’ phone number is for any Dorset Council residents who have questions or need help but don’t have internet access.

Calls to both numbers are answered by Dorset Council’s Customer Services team.